Yes. Every call opens with: "Hi, thanks for calling [Business Name]. I'm an AI assistant. This call is recorded and transcribed to help us serve you. If you'd rather not be recorded, say 'message' and I'll take a note without recording, or say 'person' to reach the team. If it's an emergency, hang up and dial 911."
Starter is $199/month with 300 AI call minutes (then $0.45/min). Standard is $349/month with 800 AI call minutes (then $0.40/min). Pro (AI + live human) is $599/month: Unlimited AI-answered minutes, plus 60 minutes of live human answering per month (extra human minutes $2.50/min). Unlimited AI-answered minutes for inbound calls to your own business, subject to fair use (no resale, sharing, or automated/bulk traffic). See the Overage and fair use section of our Terms. See Pricing.
No setup fee.
Annual billing coming soon — monthly plans only for now. When available, annual plans are billed once per year in advance at the yearly price shown at checkout (Starter $1,990/yr, Standard $3,490/yr, Pro $5,990/yr) and renew yearly unless you cancel before the renewal date. Except under the Pro 30-day guarantee, termination by us without cause, or where required by law, annual payments are not refundable.
Starter and Standard: once your trial has converted to a paid subscription, monthly fees are not refundable, including for partially used months or unused minutes, except where required by law or if we end the service without cause (in which case we refund prepaid fees for the unused period). Pro: 30-day money-back guarantee: If Pro isn't right for you, cancel within 30 days of your first Pro payment (monthly or annual) and we'll refund that payment in full — no questions asked, no minimum usage required. Refunds go to your original payment method within 10 business days. Applies once per business, to your first Pro payment (monthly or annual). See Terms.
Pro (AI + live human) is coming soon. Join the waitlist and we'll let you know when it opens.
Referral partners earn 20% and agencies 30% of the customer's subscription payments, monthly for 12 months. Payouts start after the customer has paid for 2 months and are settled on the 15th of each month. The formal partner agreement controls. See Partners.
No. It can mishear names or addresses; every summary includes the caller's number so you can call back and confirm.
Yes. Callers can say 'message' to leave a note without recording, or say 'person' to reach the team.
It collects the caller's details and preferred time and sends an appointment request to you. You confirm the job and the price.
Yes. You forward calls (or just missed calls) to us; your number stays yours.
The Starter plan ($199/month, 300 AI minutes) and the Standard plan ($349/month, 800 AI minutes) include a 14-day free trial. You must provide a payment card to start the trial. We will not charge your card during the trial. Unless you cancel before the trial ends, your trial will automatically convert to a paid monthly subscription, and we will charge your card the plan price shown at sign-up (plus any applicable tax) on the day the trial ends, and then on the same day each month until you cancel. We will email you a reminder at least 3 days before your trial ends. One free trial per business.
Cancel anytime by clicking the "Cancel my subscription" email link on the Pricing section of our website or in any billing email, or by emailing liyang@reelforgellc.com (subject: "Cancel") from your account email. Your cancellation is effective when we receive your email, and we confirm it in writing within 1 business day. If you cancel during a free trial, you will not be charged. If you cancel a paid subscription, it ends at the end of your current billing period (month or year): you keep the service until then and will not be charged again.
No. Inbound answering only.
No. We don't take payments on this website. Before any paid plan starts, we show the price, renewal terms and how to cancel, and ask for your consent.